Privacy policy

Last updated: February 2026

SolvingCo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

SolvingCo is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, financial account numbers, payment card information, transaction details, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including items you view, add to your cart, wishlist, purchase, return, exchange or cancel, and past transactions.
  • Communications with us including information included in customer support inquiries.
  • Device information including device type, browser, network connection, IP address and unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
  • Automatically through the Services, including from your device, cookies, and similar technologies.
  • From our service providers when they collect or process information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services

We use personal information to provide the Services, process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns and exchanges, enable reviews, send account notifications, and personalize your shopping experience.

Marketing and Advertising

We may use your personal information to send marketing and promotional communications by email, text message, or postal mail, and to display advertisements based on your activity and interests.

Security and Fraud Prevention

We use personal information to authenticate accounts, secure transactions, detect and prevent fraud, and protect the safety and integrity of our Services. You are responsible for keeping your account credentials secure.

Communicating with You

We use your personal information to provide customer support, respond to inquiries, and maintain our relationship with you.

Legal Reasons

We use personal information to comply with legal obligations, respond to lawful requests, investigate legal claims, and enforce our policies.

How We Disclose Personal Information

We may disclose personal information to third parties under the following circumstances:

  • With Shopify, vendors, and service providers performing services on our behalf.
  • With marketing and business partners for advertising and promotional services.
  • When you request or consent to disclosure, such as for shipping or social media integrations.
  • With affiliates within our corporate group.
  • In connection with business transactions, legal obligations, or to protect rights and safety.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information may be transferred to countries outside your residence. Shopify may be responsible for processing personal information related to certain enhanced features and data rights requests.

Third Party Websites and Links

The Services may reference third-party websites or platforms. We are not responsible for the privacy, security, or accuracy of third-party content or practices.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority. Parents or guardians may request deletion of such data.

Security and Retention of Your Information

No security measures are perfect. Information transmitted may not be fully secure. We retain personal information only as long as necessary for the purposes described, unless a longer retention period is required or permitted by law.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access your personal information
  • Request deletion of your personal information
  • Correct inaccurate personal information
  • Receive a copy of your personal information
  • Opt out of targeted advertising or data sharing
  • Restrict or object to certain processing
  • Withdraw consent where applicable

You may exercise your rights through the Services or by contacting us. Identity verification may be required.

Complaints

If you have concerns about how your personal information is handled, please contact us. You may also have the right to contact your local data protection authority.

International Transfers

Personal information may be transferred, stored, and processed outside your country of residence. Transfers from the EEA or UK rely on recognized legal mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last updated” date.

Contact

If you have questions or wish to exercise your rights, contact us:

Email: hello@solvingco.com
Phone: +61 451 073 011
Address: 18 Dempsey Crescent, North Kellyville NSW 2155, Australia
Business Hours: Monday to Friday from 09:00 AM to 05:00 PM (AEST)